The Career Profile Project
Career Profile Project
Job Title and Job Description
Concierges assist guests of the hotel in many different ways, from solving problems to finding restaurants, shops, salons, and subways. We interact with dozens to hundreds of guests every day, arranging various services. I most like interacting with guests from other countries, opening the city and all its treasures to them. WE are their key to the city in many ways.
What are some related career opportunities and job titles in your company or in your career area?
Guest Services specialists work on the front desk registering guests into the hotel. Bell men assist with bags and packages.
What new technology will be important?
We are like google. But better. Faster computers would help, but our value is our knowledge and our customer relationship skills.
What education or training did you have to prepare for this career?
Teaching skills help a great deal. Computer basics is essential. Working in customer service is mandatory. Behavior analysis and sales training are very valuable.
What education or training do you recommend for students today who want to enter this field?
Improving communication skills is a good place to start. Then, experience as much of an area possible. Work in a hotel to experience the particular needs of guests. Learn how to best give directions.
When you were in high school, did you know that you would enter this field?
Not at all
|Skills Used||Rating (5=Most Important thru|
|Athletic / Physical|
|Coordination / Using Hands, Tools, and Equipment|
|Investigative / Fact Finding|
|leadership and Supervising|
|Sales and Negotiation|
|Scientific and Experimental|
|Social Service / Helping Skills|
|Teaching / Instructing|
|Understanding Nature, Plants, Animals|
Interview By: Franco Campanello